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Privacy policy


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Brooks Barn Privacy Policy


This website is operated by Contimex Company Ltd trading as Brooks Barn; and we are the controller of data under the Data Protection Act 1998 and the EU General Data Protection Regulation 2016. This means we are responsible for and control the processing of, the personal information you provide when using this website, within the guidelines of this privacy policy.


It is understood that individuals care about the use and storage of their personal information and we value your trust in allowing us to process your information in a careful and secure manner.


By using our websites (including our mobile site) our social media pages, our sales line and any Brooks Barn service you are accepting that we process your personal information and consenting where necessary to such, as outlined in this policy.


Personal information we collect


We collect personal information about you and others including if their personal information is provided by you.




  • Make or manage a purchase either personally or as a guest, via a 3rd party




  • Register or alter details via message or email




  • Sign up for any marketing emails




  • Post material to our social media page




  • Speak to any call handlers or company representatives




  • Enquire about services or parts we hold stock off




  • Participate in any competitions or promotions




  • Or use our website and customer applications in any way.




The personal information collected in the above manner may include the following about you and others if their personal information is provided by you;




  • Full name




  • Postal address




  • Email address




  • Telephone/Mobile number




  • Payment details




  • Machine identifiers (such as ip addresses) and voice recordings




Personal information provided by third parties


We may receive information about you via other sources such as Ebay/Amazon or any other online selling site we advertise on and we will add to any other information we hold on you. Information may be obtained from our social media accounts and any third party websites where you have left any feedback about us- for example Ebay/Amazon


How we use your information


We will collect personal information;




  1. In order to process any purchases or to fulfil our obligations with a sales contract






  • Purchases and payments- provide communications about products being provided to you and others




  • Purchases and item updates- send details with regards to alternative products, amended or cancelled purchases- usually via email




  • Update you on issues effecting your purchases- contact you or others if the information is provided by you in the event of any change to your purchase, delayed dispatch, alternative products available, out of stock items.




  • Sales communication – provide you with requested information or correspondence




  • Social media/website service communication – provide notifications of any changes to our website or to our services to you.




We will not, without your consent, supply your personal information to any third party.


With your consent;




  • Maintain records on you- to simplify future purchases,




  • Promotional /marketing communications- inform you about promotional offers and other products




Retaining your personal information.


Personal information that we process for any purpose shall not be kept for longer then necessary.


Personal data is usually deleted in line with the Data Protection Act 1998. However, we will retain documents including electronic documents and contacting personal data;




  • Required by law




  • If the documents may be relevant to any ongoing or prospective legal proceedings and




  • In order to establish, or defend our legal rights including providing information to others for the purposes of fraud prevention.




Security of personal information


The company will take reasonable technical and organisational precautions to prevent loss, misuse or alteration of your personal data.


Personal data supplied will be stored on our secure servers, which includes password and firewall protected devices. You acknowledge that the transmission of information over the internet is insecure and we cannot guarantee the security of data sent over the internet.


Amendments


We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to our policy.


Your rights


You may request us to provide you with any information we hold on you and will be subject to;




  • Appropriate evidence of your identity




You may instruct us at any time not to process your personal information for marketing purposes.


Third party websites


We have no control over, and are not responsible for the privacy policies of any third parties.


Updating information


Please let us know if the personal information that we hold about needs to be amended or updated. 

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